100%
100% QUALITY
Certified by MIDES
The Certified by MIDES seal guarantees our customers 100% quality, the highest safety standards and patient safety. Every probe, every phaco handpiece and every device sold or repaired at MIDES meets the highest requirements, goes through numerous quality gates and complies with the MDR regulations.
In addition, the quality seal stands for unique customer benefits. Our innovative technologies and processes, top service, individual customer orientation and competent support enable us to implement the best solutions for our customers. This makes MIDES a solution provider and competent partner in all ultrasound areas – in keeping with our brand promise: “MIDES is more”.
CERTIFIED BY MIDES GUARANTEES:
TECHNOLOGY AND QUALITY LEADERSHIP
With a team of around 100 experts, the broadest range of repairs and the greatest repair expertise, we are the technology and quality leader on the market and can repair all types of probes, regardless of the manufacturer.
- Repair of standard, 3D, TEE and matrix probes as well as endoscopes and phaco handpieces
- Manufacturer independence
- Own innovation department for constant further development
- 100% repair in the competence center at the headquarters in Graz
- Extensive range of services – one-stop shop for all ultrasound questions
MDR COMPLIANCE
Ensuring the highest safety standards and MDR conformity are our top priority and are guaranteed by an experienced QM team and our own department for testing and documenting repairs.
- Detailed documentation and analysis before, during and after the repair
- Modern analysis systems
- Test report including a summary of all tests and analyses
- Testing process audited according to ISO 13485
- Own QM team
SUSTAINABILITY
Through our diverse service portfolio and the 3 Rs of MIDES, we offer our customers numerous opportunities to implement a sustainable circular economy in medical technology and to save CO2 emissions, electronic waste and costs.
- Individual repair options adapted to the product life cycle
- Various reuse offers
- Numerous models can be completely refurbished
- Measurement of CO2 savings including certificate
TOP SERVICE & INDIVIDUAL SOLUTIONS
As a partner in all ultrasound questions, we offer our customers a 100% solution guarantee. In addition to repair offers tailored to the life cycle, we can also offer individual solutions (permanent loan devices, transport requests, etc.) and implement them quickly.
- Inquiries processed within 24 hours
- Loan probes on site within one day
- Repair requests possible 24/7
COMPETENT & MULTILINGUAL SUPPORT
Our experienced and competent support team advises our customers quickly and competently on technical questions and general concerns.
- Competent technical support team
- Tele and digital support
- Multilingual customer service (German, English, Italian, French)
DIGITAL
ANALYSIS FORM
Outside the opening hours, you can quickly and easily request or order your probe repair at any time using our digital analysis form.
- HOTLINE
AT: +43 316 42 65 00 – 77
DE: 0800 40 44 550
Switzerland: 0800 40 44 55
